Frequently asked questions
What size should I choose?

Choose your size based on your waist measurement. TONI BLACK is designed with a modern tailored fit, so we recommend checking the Size Guide or using our Fit Calculator before ordering.

If you are between sizes, size up for a more relaxed fit or size down for a more supportive fit.
How does the Fit Calculator work?

Our Fit Calculator uses your waist, height, weight, and fit preference to recommend the best TONI BLACK size for you.

It helps reduce sizing guesswork before you place your order.
Where do you ship?

TONI BLACK currently ships within Indonesia.

Shipping options and costs will be shown at checkout.
How long does shipping take?

As a guide:

  • Jabodetabek: 1–3 working days
  • Java major cities: 2–5 working days
  • Outside Java: 3–7 working days

Delivery times may vary during holidays, peak periods, or courier delays.
Do you offer free shipping?

Yes. Free shipping may be available for orders above the minimum purchase amount shown on our website.

Current launch offer:

Free shipping over Rp399.000
How do I track my order?

After your order is shipped, you will receive tracking information through email, WhatsApp, or SMS depending on the contact details provided.

You can also visit the Order Tracking page.
Can underwear be returned or exchanged?

For hygiene reasons, underwear can only be returned or exchanged if it is unused, unwashed, unworn, and still in original packaging.

Defective or incorrect items will be reviewed separately by our support team.
What is the First Pair Guarantee?

The First Pair Guarantee gives first-time customers extra confidence when trying TONI BLACK.

If your first TONI BLACK pair does not fit or feel right, contact us and we will help make it right according to our policy.
How should I wash TONI BLACK underwear?

For best results:

  • Wash cold with similar colors
  • Use gentle cycle if machine washing
  • Do not bleach
  • Avoid high heat drying
  • Air dry when possible

This helps maintain fabric softness, stretch, and waistband quality.
How can I contact TONI BLACK?

You can contact us through our Contact Us page, WhatsApp, or email.

Please include your order number if your question is related to an existing order.